FAQ.
CANCELLATION | RESCHEDULING POLICY
All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great estheticians.
ARRIVAL
Please arrive 10 minutes prior to your scheduled appointment, giving yourself time to park and decompress before your session. To maintain AURA’s zen atmosphere we ask you silence your cell phones and any other electronic devices upon arrival. Regretfully, untimely arrivals may be subject to reduced treatment time to remain on schedule for subsequent guests.
PRICES POLICY
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
RETURN POLICY
All sales, services and gift cards are final sale and ineligible for return unless defective. If an item is defective it must be returned within 7 days for replacement of same product.